Who this covers
It covers visitors to the marketing site, people who create or join a workspace, and the customer, lead, and conversation records those workspaces store. If you are a contact in someone else's CRM, that company is responsible for why your details are there. We process those records on that company's behalf.
Information you give us
We collect what you submit.
- Account details: name, email, password, and role.
- Workspace records: leads, customers, tasks, notes, activities, and messages.
- Messages you send through the contact form, including a demo request.
- Billing details when you move onto a paid plan, handled by the payment provider.
Information collected as you use Algos CRM
We keep operational logs needed to run the product: sign-in events, pages requested, and actions recorded in the activity log your admins can review. We also store the notification and search activity required for those features to work inside your company.
How we use it
We use this information to provide the CRM, keep workspaces separate, answer support requests, secure accounts, and understand which parts of the product are used. We do not sell workspace records.
AI inside your workspace
Ask Algos reads the records your role is allowed to see so it can answer a question and link you to the matching list. Scoring, follow-up drafts, and inbox summaries are generated from that same workspace. They are shown to you to review. Algos CRM does not send a message to your customer until a person sends it.
Who we share it with
People in your company see what their role allows. We share data with infrastructure and email providers only so they can host the app, deliver mail, or process a payment. We disclose information if the law requires it, or to investigate abuse of the service.
How long we keep it
Account and workspace data stays while the workspace is active. Contact-form messages are kept long enough to reply and to keep a record of the request. When a workspace is closed, we delete or de-identify the records on a reasonable schedule, except where we must keep them for security, billing, or legal reasons.
Security
Workspaces are isolated by company. Roles limit what each person can open. No method of storage or transmission is perfectly secure, so protect your password and invite only people who should see the records.
Your choices
You can update your profile, export reports, and ask us to close an account. If you are a contact stored by one of our customers, contact that company first - they control the record. You can also email us and we will help route the request.
Cookies
The site uses cookies and similar storage to keep you signed in, remember a session, and protect forms. We do not use them to sell advertising profiles.
Changes
When this policy changes, the date at the top of the page changes with it. Material changes will also be noted to account owners.
Contact
Questions about this page can go to [email protected] or through the contact page.